Global Outage – Notice on Service Disruption

Dear Valued Customer, On Tuesday, October 4th at 07:19am CST DLS Internet Services experienced a voice service disruption resulting in busy signals received by callers of many of our client's telephone numbers. Some of the outbound calling may also have been affected for up to 2 hours. This service disruption was a result of a larger nationwide service disruption caused by Level 3 Communication...
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Avoiding Call Quality Issues with PBX Systems

Your Hosted PBX phone line isn’t just a regular phone. In fact, it operates a lot more like your computer than a traditional phone which means call quality can be effected by your network performance. Your PBX phone is more like your laptop than a traditional phone in that the sound of your voice is digitized and carried through your company’s network. This is very similar to the digital data that...
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Common PBX Terms to Know

image of a data cable with various feeds
The following terms are helpful for every PBX system owner to know. Understanding the basics of your technology help you get the most from your system and plan for future changes. Jitter - Jitter is defined as a variation in the delay of received packets. The sending side transmits packets in a continuous stream and spaces them evenly apart. Because of network congestion, improper queuing, or c...
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Service Matters

Customer service is at the very heart of what we do at DLS and we pride ourselves on the relationships we build. With our modern always-on global marketplace, many organizations have outsourced their service personnel to vendors just to cut costs. DLS is different because we insource to keep our staff informed and working together for you.  By keeping everything under our roof, we eliminate th...
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Companion Animal Growing Pains

Companion Animal fat cat
Companion Animal Specialty and Emergency Hospital has rapidly become a networking hero in North West Chicago. They serve the demands of area veterinarians and clients with specialized internal medicine, physical therapy and skilled surgical services. Their practice grew from a need in 1997 to help general veterinary staff with after-hours and weekend emergency coverage. Facility staff met regul...
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FaxStream from DLS

modern office space
DLS' FaxStream saves the zen office space and your budget. Are you still paying hundreds of dollars for a dedicated fax line? Not to mention the hassle and expense of paper and toner. For as little as 10 cents per page, you no longer need to clutter your life. Even heavy users can see significant discounts with a flat rate of just $25/month. There is no equipment to buy and you don't even...
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Softphones: A Viable Option?

softphone app on a laptop
Conventional wired telephones in homes are becoming something of an anachronism as people do away with them in favor of mobile devices. Even businesses who traditionally rely on desk phones have migrated to Hosted PBX phone systems and are now integrating softphone solutions into their complete unified communications plan. Softphones are simply a 2D graphic representation of a conventional tele...
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