How Can Voicemail Hurt You?

Voicemail risk
Perception is everything. You may be incredibly busy and sometimes, it is a fact of life that a large number of your callers get shuffled off to voicemail. Just because you're busy doesn't mean you shouldn't take a couple minutes to think about what your voicemail is saying to your callers. What you said: “Hi there! You've reached the desk of Joan Smith. I'm away from my desk or on another cal...
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Legal Firms can get more from VoIP systems

Polycomvvx400
Modern VoIP systems are powerful communications tools. They help streamline workflows, improve client satisfaction and curb costs. In order to capitalize on the initial VoIP investment and get the most value possible, you must know your voip systems capabilities and understand how to use its tools properly. Most professionals focus keenly on their field with little or no thought about communicat...
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DLS Hosted PBX Offers Human Call Transcription Service

Many professions rely on transcribers. Lawyers use secretaries and paralegals. Doctors and  dentists use provessional transcribers to record diagnosis. News editors right the work of reporters on content and typographical errors. Among others are Novelists, Corporate Officers and Courts... Transcription has been seen by some as a “mundane” task that  should be automated. There are, however, many a...
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Does BYOD Demand Special PBX Accomodations ?

BYOD is a reality, and, by all estimates, it will continue to grow in adoption over the next couple of years, regardless of whether your company officially implements it as a policy or not. Current estimates place BYOD adoption at 60% within the workplace, and projections state BYOD may receive 90% adoption by 2014 alone. With numbers these big being tossed around, many experts are beginning to...
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The VoIP Market’s Gotten a Lot Tougher for the Little Guy (Pt 2)

In many ways, VoIP regulations and taxes favor larger corporations, in both financial and structural ways. The Price Competition Factor- Who Pays the Bill? As VoIP services find themselves increasingly taxed at the State and Federal level, there’s a big question of who, exactly, will pay for these taxes, and how these tax increases will affect competition between large providers and small provid...
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The VoIP Market’s Gotten a Lot Tougher for the Little Guy (Pt 1)

The government has never really known what to do with VoIP. On the one hand, VoIP is a telephony service, and as such some people argue it should be regulated and taxed in the same vein as other telephony services (such as traditional PTSN networks). On the other hand, VoIP is an online service, a platform that isn’t so different from any other online application you might utilize, and o...
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Is Telephony Dying? Depends on How You Look at It (Pt 2)

The reasons behind the drop in the telephony market are made clear in a statement tucked away in Infonetics’ report, which says: “In the first quarter of 2013, enterprise PBX spending dropped to its lowest point since mid-2009. The big squeeze is coming from hyper-competitive price pressure all over, with average revenue per line down across the board. But conservative spending by businesses is...
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