• DLS Hosted PBX 5.0 Release announcement

    Dear Valued Client,

    The DLS hosted PBX services you have been enjoying will soon bring even more value to your business. We continue to look for ways to improve our products and services based on your feedback.

    Today I am pleased to announce the launch of the 5th major release of the DLS Hosted PBX. This release includes a number of significant enhancements to Queues, Faxing, Conferencing, Voicemail, Reporting, Call Routing, Predictive Dialer, and Interface Configuration.  This release also includes some new features: LDAP Authentication, Multi-Tenant Support, and provisioning for Cisco 7945 handset and Bria softphone.

    As in the past, this release will ensure functional backward compatibility with all of the old handsets and feature sets.

    After three months of thorough Beta testing we now begin to roll out this release to you. DLS’ Network Operations team will be contacting each client to coordinate the date of their PBX upgrade.

    Some of what’s new in this release:

    • Multitenant Features allow clients to host multiple businesses within the same DLS Hosted PBX service. Each instance of the business can have independent user routing and extension numbering schemes, varying feature codes and handset logos.
    • LDAP Support introduces integration of PBX users with the Lightweight Directory Access Protocol. This feature simplifies PBX management in corporate environments by relying on LDAP or Microsoft Active Directory for providing contact directory administration while LDAP authentication allows central management of user passwords. Deactivation of an LDAP account automatically deactivates the PBX user.
    • Video Conferencing is now available for internal PBX users. This release also brings an improved user experience, more configuration options and performance enhancements. Conferences can be monitored through the flash operator panel.
    • Fax service was completely redesigned and now supports reliable T.38 protocol for email2fax and ATA devices. Any PBX extension can now be used as with a conventional analog fax machine through a simple ATA. PBX extensions can now automatically detect fax tones, accept faxes and route them to recipients email thus eliminating the need for having a separate “fax line”. Among other faxing enhancements are:
      • Legal and Letter paper size support
      • E-mail notification of transmission status
      • Outbound caller-id configuration options
      • Inbound delivery to multiple e-mail addresses
      • Custom HTML headers and footers for fax confirmations
      • Improvements in fax reporting
      • Predictive Dialer Module was also redesigned with intelligence to adjust calling rate based on failure levels, restrict calls by called time zone, offer more campaign and disposition options.
      • In response to our client requests, we have improved the reporting subsystem.  Clients can now create and share report templates and schedule automatic report distribution with individualized scheduled delivery.  Several new reports have been added including reports that graph over time.  Many older reports now have additional information.

    As with prior releases, DLS Hosted PBX 5.0 continues the tradition of in-house development. The upgrade will scheduled with you to minimize service impact. You will find a complete list of features and enhancement at

    For your convenience we have published a DLS Hosted PBX 5.0 self-guided training video.

    DLS also offers in-person PBX training which can be scheduled by contacting your DLS account manager at 800-323-2099.

    As always we appreciate your patronage and are standing by to answer any questions you may have about the DLS Hosted PBX 5.0.


    Posted at August 25, 2014 | By : | Categories : Business VoIP,Cloud,Fax,Predictive Dialer,Routing Tree,VoIP Security | 0 Comment
  • DLS Hosted PBX Offers Human Call Transcription Service

    Transcribe Voice CallMany professions rely on transcribers. Lawyers use secretaries and paralegals. Doctors and  dentists use provessional transcribers to record diagnosis. News editors right the work of reporters on content and typographical errors. Among others are Novelists, Corporate Officers and Courts… Transcription has been seen by some as a “mundane” task that  should be automated. There are, however, many aspects of transcriptionists’ jobs, that are anything but mundane, and require human judgment: error correction, formatting, clarifying the unclear, recognizing intonations, communicating with professionals in other fields.

    For some time now we have been looking for a partner that could add value to our service by delivering accurate, affordable and reliable transcription of calls and voicemails recorded by the DLS Hosted PBX. With the release of DLS Hosted PBX 4.2 we are pleased to introduce a new integrated call transcription service provided by TranscriptionHub. Whether you need to transcribe a complex conference call with multiple callers, audio or video call or a simple voicemail, TranscriptionHub offers fast, economical and accurate audio transcription service. You may find this service useful when recapping meeting notes, compiling customer service training materials or compiling legal notes.

    The service is seamlessly integrated into the DLS Hosted PBX interface making recording submission effortless – call transcription request is sent with a click of a button. Use of live human transcribers produces near 100% accuracy. Get more details on transcription options from TranscriptionHub at

    Posted at October 24, 2013 | By : | Categories : Applications,Speech Recognition,Voice Recognition | 0 Comment
  • Does BYOD Demand Special PBX Accomodations ?

    PBX user portal for AndroidBYOD is a reality, and, by all estimates, it will continue to grow in adoption over the next couple of years, regardless of whether your company officially implements it as a policy or not. Current estimates place BYOD adoption at 60% within the workplace, and projections state BYOD may receive 90% adoption by 2014 alone.

    With numbers these big being tossed around, many experts are beginning to argue that BYOD needs to not only be taken seriously- it needs to reshape the way we think about out UC solutions entirely.

    Read the full article…

    Posted at October 19, 2013 | By : | Categories : General | 0 Comment
  • The VoIP Market’s Gotten a Lot Tougher for the Little Guy (Pt 2)

    In many ways, VoIP regulations and taxes favor larger corporations, in both financial and structural ways.

    The Price Competition Factor- Who Pays the Bill?

    As VoIP services find themselves increasingly taxed at the State and Federal level, there’s a big question of who, exactly, will pay for these taxes, and how these tax increases will affect competition between large providers and small providers.

    Generally speaking, large providers almost always have a price advantage over small providers. That isn’t to say large providers offer a greater value than small providers, but it is to say their economies of scale almost always ensure they can sell their services for less than their smaller competition.

    This gives larger providers a distinct market advantage over smaller providers as taxes on VoIP increase. Larger providers are going to be better able to pass these taxes directly on to their customers instead of paying them out of pocket. Often they’ll be able to do so while still offering cheaper services than smaller providers.

    Smaller providers face a bigger question as taxes rise- should they make their customers pay these taxes, raising their rates? Or should they pay these taxes themselves, sacrificing some of their already slim margins in order to continue to serve their customers at the same price point those customers are accustomed to?

    Once again- let’s reiterate that we aren’t talking about value here, that we’re only talking about price. When it comes to price, larger providers almost always have leverage over smaller providers, which means these increased tax burdens have hurt smaller providers far more than their larger competition.

    Read the full article…

    Posted at August 8, 2013 | By : | Categories : Business VoIP | 0 Comment
  • The VoIP Market’s Gotten a Lot Tougher for the Little Guy (Pt 1)

    The government has never really known what to do with VoIP.

    On the one hand, VoIP is a telephony service, and as such some people argue it should be regulated and taxed in the same vein as other telephony services (such as traditional PTSN networks).

    On the other hand, VoIP is an online service, a platform that isn’t so different from any other online application you might utilize, and one that should be open to new, small service providers. Seen from this angle, the notion of taxing and regulating VoIP has been a thorny issue, to say the least.

    Over the years, as VoIP has increased and improved the services it’s offered and gradually transformed further and further into a full-service telephony platform, VoIP has seen increasing regulatory and tax burdens placed upon it. These burdens have dramatically changed the VoIP landscape- especially for small VoIP providers and organizations looking to become VoIP providers.

    Read the full article…

    Posted at August 7, 2013 | By : | Categories : Business VoIP,Regulatory | 0 Comment