Building a Strategic Technology Plan Part 1

Solve Puzzle
Growing pains are a natural part of a successful business. This milestone is often marked by a need for a larger space, more employees and, invariably, better technology to support it all. Part of this success comes from executing on a sound business plan developed in the early stages.  Revisiting this practice not only helps continue the growth pattern, but can save your business exponentially in...
Read More

Building a Strategic Technology Plan Part 2

Solve Puzzle
continued from part 1. Sound Infrastructure Choices Look for long term solutions with broad compatibility when choosing a software solutions. Generally, open source platforms are easier for other vendors to integrate their add-on solutions with and help keep costs lower. Consider that today your company may only need an accounting program with payroll software, but tomorrow, you will need to a...
Read More

Winning Campaigns with Hosted PBX

polical campaigns and hosted PBX platforms
Wars are won through effective communication and managing logistics. Political campaigns are no different. Effective campaign managers, like generals, must have an ability to rally staff to execute on an established plan with a central goal in mind. While political campaign battles are waged with words, the technology used should be just as cutting edge and tactical as modern warfare and that mean...
Read More

Call Routing Rescue for Business

Hold Message Hell cartoon
Call routing for your business is critical to retaining happy customers and doing it the right way increases your satisfaction ratings. What could possibly be worse than getting stuck in Answering Machine Hell when you're trying to call a business to secure a service or purchase a product? Well, the truth is, a fast busy tone or endless ringing without an answer is much worse. Customers rightfull...
Read More

Clinicians and the Personalized Economy

Ford motor assembly line
Get more clinical care work accomplished without expanding your workforce while streamlining processes and redirecting clinician time to high-value tasks.  Do what works and get ahead of the new Personalized Economy. History Reimagined for the 21st Century We're in much the same position now that Henry Ford discovered when he started out.  He stood at the confluence of three requirements: de...
Read More

How Can Voicemail Hurt You?

Voicemail risk
Perception is everything. You may be incredibly busy and sometimes, it is a fact of life that a large number of your callers get shuffled off to voicemail. Just because you're busy doesn't mean you shouldn't take a couple minutes to think about what your voicemail is saying to your callers. What you said: “Hi there! You've reached the desk of Joan Smith. I'm away from my desk or on another cal...
Read More

Legal Firms can get more from VoIP systems

Polycomvvx400
Modern VoIP systems are powerful communications tools. They help streamline workflows, improve client satisfaction and curb costs. In order to capitalize on the initial VoIP investment and get the most value possible, you must know your voip systems capabilities and understand how to use its tools properly. Most professionals focus keenly on their field with little or no thought about communicat...
Read More