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DLS Hosted PBX Features

DLS Hosted PBX Features, List of Features and Capabilities of the Hosted PBX

Customer Experience-iWe deliver most advanced features and capabilities in the industry empowering businesses to improve customer responsiveness. Advanced features such as  Auto Attendant and ACD (Automatic Call Queuing) come standard with each system.

DLS offers latest call center management tools, from recording and monitoring live calls to generating visual call reports from the web.

Service

  • Protocol: SIP
  • Audio Codecs: G.722, G.729, G.711
  • Video Codecs: H.263, H.264
  • Fax over IP: T.38

Traditional Phone Features

  • Caller ID Number
  • Caller ID Block (*67)
  • Call Waiting + Caller ID
  • 911 Emergency Calling (Nomadic)
  • Caller ID Name
  • Caller ID Block (permanent)
  • Call Transfer
  • Voicemail to Email
  • Outgoing Caller ID Number
  • Distinctive Ringing
  • Return Call (*69)
  • Outgoing Caller ID Name
  • Call Waiting
  • 3-Way Calling

Management Controls

  • Multi-Tenant Support
  • LDAP Authentication and Integration
  • Web Interface Management
  • Detail & Summary Phone Usage Reports
  • Known Monthly Costs
  • Phone Management Access
  • Granular User Interface Permissions
  • Users Manage Own Phone Settings
  • Distinctive Ringing
  • Immediate Scalability Up or Down
  • Call Monitoring
  • Operator Panels

Voicemail

  • Unlimited Voicemail Capability
  • Voicemail Notification to Email
  • Voicemail Notification to Cell
  • Remote Voicemail Access
  • Individual Custom Greeting
  • Text Only Voicemail Notification
  • Video Voicemail

Call Routing

  • Advanced Follow Me Services
  • Call Forwarding
  • Service Classes
  • Internal/External Transfer
  • Hunt Group Support

Next Generation Features

  • Browser Plugin for Click-to-Dial
  • Global Directory w/Click-to-Dial
  • Personal Directory w/Click-to-Dial
  • Integrated XMPP/Jabber Chat Service
  • True PBX Capabilities from Anywhere
  • Multiple Locations from Single PBX
  • Uniquely Easy Moves, Adds, Changes
  • Shared Extensions
  • Soft phone Compatible
  • Mirrored Extensions
  • Outlook Integration
  • Video Phone Support
  • Streaming Music On Hold Via Shoutcast/Icecast
  • Integrated Weather Reporting via NOAA
  • Secure Provisioning

Answering

  • Automated Custom Tree
  • Fully Customizable Greetings
  • Selective Call Routing
  • Selective Call Forwarding to Follow Me Feature
  • Follow Me Services
  • Call Parking
  • Intercom Paging
  • DID Support
  • Notification to Cell Phone
  • Remote Voicemail Access
  • Individual Custom Greeting
  • Receptionists Interface Software
  • Busy Line Feature (BLF)
  • Pattern-based Call Blocking
  • Remote Call Pickup

Call Center

  • Call Prioritization
  • Skill Level Based Routing
  • Fully Customizable Greetings
  • Agent Control of Status
  • Screening Monitoring
  • On Hold Time
  • Voicemail Opt out of Queue
  • Virtual Call Center Capabilities

Optional Modules

  • Conference Bridge
  • Predictive Dialer
  • Email to Fax, Fax to Email
  • Call Recording Inbound/Outbound
  • Recorded Call and Voicemail Human Transcription
View DLS Hosted PBX showcase View DLS Hosted PBX development roadmap
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