• DLS Hosted PBX Offers Human Call Transcription Service

    Transcribe Voice CallMany professions rely on transcribers. Lawyers use secretaries and paralegals. Doctors and  dentists use provessional transcribers to record diagnosis. News editors right the work of reporters on content and typographical errors. Among others are Novelists, Corporate Officers and Courts… Transcription has been seen by some as a “mundane” task that  should be automated. There are, however, many aspects of transcriptionists’ jobs, that are anything but mundane, and require human judgment: error correction, formatting, clarifying the unclear, recognizing intonations, communicating with professionals in other fields.

    For some time now we have been looking for a partner that could add value to our service by delivering accurate, affordable and reliable transcription of calls and voicemails recorded by the DLS Hosted PBX. With the release of DLS Hosted PBX 4.2 we are pleased to introduce a new integrated call transcription service provided by TranscriptionHub. Whether you need to transcribe a complex conference call with multiple callers, audio or video call or a simple voicemail, TranscriptionHub offers fast, economical and accurate audio transcription service. You may find this service useful when recapping meeting notes, compiling customer service training materials or compiling legal notes.

    The service is seamlessly integrated into the DLS Hosted PBX interface making recording submission effortless – call transcription request is sent with a click of a button. Use of live human transcribers produces near 100% accuracy. Get more details on transcription options from TranscriptionHub at

    Posted at October 24, 2013 | By : | Categories : Applications,Speech Recognition,Voice Recognition | 0 Comment
  • Does BYOD Demand Special PBX Accomodations ?

    PBX user portal for AndroidBYOD is a reality, and, by all estimates, it will continue to grow in adoption over the next couple of years, regardless of whether your company officially implements it as a policy or not. Current estimates place BYOD adoption at 60% within the workplace, and projections state BYOD may receive 90% adoption by 2014 alone.

    With numbers these big being tossed around, many experts are beginning to argue that BYOD needs to not only be taken seriously- it needs to reshape the way we think about out UC solutions entirely.

    Read the full article…

    Posted at October 19, 2013 | By : | Categories : General | 0 Comment
  • The VoIP Market’s Gotten a Lot Tougher for the Little Guy (Pt 2)

    In many ways, VoIP regulations and taxes favor larger corporations, in both financial and structural ways.

    The Price Competition Factor- Who Pays the Bill?

    As VoIP services find themselves increasingly taxed at the State and Federal level, there’s a big question of who, exactly, will pay for these taxes, and how these tax increases will affect competition between large providers and small providers.

    Generally speaking, large providers almost always have a price advantage over small providers. That isn’t to say large providers offer a greater value than small providers, but it is to say their economies of scale almost always ensure they can sell their services for less than their smaller competition.

    This gives larger providers a distinct market advantage over smaller providers as taxes on VoIP increase. Larger providers are going to be better able to pass these taxes directly on to their customers instead of paying them out of pocket. Often they’ll be able to do so while still offering cheaper services than smaller providers.

    Smaller providers face a bigger question as taxes rise- should they make their customers pay these taxes, raising their rates? Or should they pay these taxes themselves, sacrificing some of their already slim margins in order to continue to serve their customers at the same price point those customers are accustomed to?

    Once again- let’s reiterate that we aren’t talking about value here, that we’re only talking about price. When it comes to price, larger providers almost always have leverage over smaller providers, which means these increased tax burdens have hurt smaller providers far more than their larger competition.

    Read the full article…

    Posted at August 8, 2013 | By : | Categories : Business VoIP | 0 Comment
  • The VoIP Market’s Gotten a Lot Tougher for the Little Guy (Pt 1)

    The government has never really known what to do with VoIP.

    On the one hand, VoIP is a telephony service, and as such some people argue it should be regulated and taxed in the same vein as other telephony services (such as traditional PTSN networks).

    On the other hand, VoIP is an online service, a platform that isn’t so different from any other online application you might utilize, and one that should be open to new, small service providers. Seen from this angle, the notion of taxing and regulating VoIP has been a thorny issue, to say the least.

    Over the years, as VoIP has increased and improved the services it’s offered and gradually transformed further and further into a full-service telephony platform, VoIP has seen increasing regulatory and tax burdens placed upon it. These burdens have dramatically changed the VoIP landscape- especially for small VoIP providers and organizations looking to become VoIP providers.

    Read the full article…

    Posted at August 7, 2013 | By : | Categories : Business VoIP,Regulatory | 0 Comment
  • Is Telephony Dying? Depends on How You Look at It (Pt 2)

    The reasons behind the drop in the telephony market are made clear in a statement tucked away in Infonetics’ report, which says:

    “In the first quarter of 2013, enterprise PBX spending dropped to its lowest point since mid-2009. The big squeeze is coming from hyper-competitive price pressure all over, with average revenue per line down across the board. But conservative spending by businesses is exacerbating the problem in some regions, while demand is actually flat-to-up in North America and Asia, reflecting uneven economic recoveries.”

    Read the full article…

    Posted at July 22, 2013 | By : | Categories : Business VoIP | 0 Comment