Blog

  • Do Customers Care About Phone Systems?

    It’s easy to think about your organization’s phone system as a purely internal affair, something that impacts your own employees and doesn’t really touch anyone else.

    This just isn’t the case. While it’s certainly important to take your organization’s internal operations into consideration when adopting a new communication system, it’s a bad idea to ignore the ways your organization’s communication systems impact everyone else you handle during your day-to-day operations.

    Even though these external individuals and the impact of your telecom system on them may not be right in front of your face (the way your employees are), when it comes down to it your organization’s long-term success depends a lot more on having effective telephony systems than you’d likely guess.

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    Posted at June 4, 2013 | By : | Categories : Auto Attendant,Business VoIP | 0 Comment
  • Enterprise VoIP Market Prefers Private Cloud Over Public Cloud (Pt 2)

    As previously stated, enterprise-class organizations are jumping onto the private cloud at much higher rates than the public cloud. Why are they doing this, and will this choice of private-over-public really spell the doom of a whole generation of Chief Information Officers, as some public-cloud boosters argue?

    Public vs Private: Defined

    The public cloud is the cloud we’ve all heard about, a space of shared storage, of software-as-service, a place where your organization doesn’t have to own any hardware of its own. In fact, the public cloud is sold as a place where your organization doesn’t need to hold any software of its own either, or really much of anything other than a few shipments of smartphones and tablets.

    By contrast, the private cloud is a remote-hosted network solution that offers just about all of the streamlined benefits of the public cloud, but with a lot more control and security. In the public cloud the infrastructure hosting your network is shared with a bunch of other organizations. In fact, the infrastructure is shared with as many other organizations as your service provider thinks they can cram on theirs. By contrast, in the private cloud your organization’s data and applications are stored and managed through infrastructure that’s used exclusively by your own organization.

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    Posted at May 23, 2013 | By : | Categories : General | 0 Comment
  • Enterprise VoIP Market Prefers Private Cloud Over Public Cloud (Pt 1)

    When you hear about virtualized business environments, remote-hosted network solutions and IP telephony services, you might think that all of these terms represent a single monolithic technology. While it’s clear the qualities of these services vary from vendor to vendor, not everyone is aware of the fact there are plenty of different deployment methods for each of these. In fact, the differences between one remote-hosted network deployment and another can be rather dramatic.

    One of the biggest divides in the world remote-hosted networks lies between private and public cloud deployment. And while public clouds may be getting all the press, private clouds appear to be the deployment method the enterprise market is jumping to.

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    Posted at May 21, 2013 | By : | Categories : General | 0 Comment
  • What UC Features Do Businesses Actually Want?

    The promise of UC is great for the future of business, but what features do businesses, their employees and their managers, actually want from this communications advancement? A new survey conducted and released by a top UC provider offers some clues to what elements of modern communications technologies businesses find most frustrating, and what they want to take advantage of when they decide to make the change over to a UC solution.

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    Posted at May 13, 2013 | By : | Categories : Features | 0 Comment
  • Unified Communications Boost Headset Sales

    Some industry participants argued that modern telephony technologies have made communications hardware obsolete. These individuals believe that due to big jumps in hosted services, and due to the increase in telephony software options, the

    In fact, incoming data indicates the demand for telephony hardware may be growing in line with increasing demand for telephony software. average business will jettison their telephony hardware and opt for entirely soft and remote systems. We’ve argued this isn’t the case for some time now, and an increasing amount of data and recent industry projections seem to prove us right.

    How could this be? What’s driving this trend? Unified communications.

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    Posted at April 30, 2013 | By : | Categories : General | 0 Comment