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Hosted PBX and 911

Is Emergency Calling VoIP and Hosted PBX’s Achilles’ Heel?

Everyone’s minds have been locked firmly on the potential for disaster and the necessity of contingency plans in the face of some sort of operationally-debilitating experience. In the wake of recent environmental catastrophes the usefulness of remotely hosted communications systems has become blindingly apparent. VoIP and hosted PBX both make it much, much easier for an organization to regain its ...
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Is Regulatory Creep Inevitable for VoIP?

The threat of regulation, to one degree or another, often seems inevitable for the VoIP market. This wasn’t always the case. In the very early days of VoIP it seemed like the communications technology would remain independent of governmental interference, largely due to its net-based nature. Yet as VoIP use grew over the years, and as it became increasingly clear how big a player VoIP was going to...
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Information or Telecommunications? How Regulation Affects Hosted PBX and Law Enforcement

Communications is a tightly controlled industry in the U.S. With new hosted PBX technologies, some issues have cropped up that caused the FCC to run into a snag when it comes to properly regulating them. Some of these might seem like simple semantics, but even something as minor as figuring out what to call a hosted PBX service can snowball into something more serious. Look at it this way- ther...
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VoIP and 911: placing a call

Ah, yes. 911 has been a contentious subject of many VoIP blog posts. In February, FCC published a revised consumer document, which explains in plain language the differences between traditional 911 or Enhanced 911 services and those provided over VoIP.  Among many challenges surrounding VoIP technology and 911 emergency dialing are: differences in power supply to the communication lines and hand...
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