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Author: Sam Rozenfeld

Google’s Android OS Brings Apps and Features to PBX Handsets

Google has been leading the way for decades in technology with their operating system (OS) and has recently begun quietly bridging the feature gap with office phones. From their initial launch of Andromeda as an integrated OS in 2007 to their current launch of the smart phone, Pixel, Google’s eye for human use factors are now driving advanced capabilities for business. Competitors like Apple ha...
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SMS a Vital Tool for Customer Service

Short message services (SMS), or business text messaging, is one of the best ways to communicate with customers and employees that provides personal, instantaneous access. Your customers are using mobile devices for business and personal communication in an increasingly virtual work environment, one where purchasing decisions are heavily influenced by SMS communication. Likewise, simple text mess...
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DLS Hosted PBX 5.1 is released

We are excited to announce to present and future clients of DLS Internet Services the release of previously announced DLS Hosted PBX 5.1. This release brings a number of new features requested by our clients. You may find complete list of changes in the DLS Hosted PBX 5.1 release notes. As always, much thought was put to increase overall value of our service without increase in the cost. Our go...
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Legal Firms can get more from VoIP systems

Modern VoIP systems are powerful communications tools. They help streamline workflows, improve client satisfaction and curb costs. In order to capitalize on the initial VoIP investment and get the most value possible, you must know your voip systems capabilities and understand how to use its tools properly. Most professionals focus keenly on their field with little or no thought about communicatio...
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