Unified Communications: How Modern Technology Changes Business Culture

Even as few as twenty years ago, nearly all sales took place face-to-face, with the salesperson traveling with clients to close the deal. Increasingly though, as technology continues to change all aspects of business, the sales model has flipped to often take place online. This has made business meetings more accessible, offering more opportunity for collaboration and brainstorming. Web conferenci...
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In the Event of Emergency: Dial V-o-I-P for VoIP

Mainland Florida and the Florida Keys Brew a Storm. As summer officially winds down, people in the Northeast are trying to soak in the tailwinds of the last-minute sun, with September nearing its end. For stragglers who may have missed out on the seasonal sunbursts of July and August, this means heading to the nearest tanning salon before the leaves of autumn begin to fall. For many businesses th...
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Google’s Android OS Brings Apps and Features to PBX Handsets

Google has been leading the way for decades in technology with their operating system (OS) and has recently begun quietly bridging the feature gap with office phones. From their initial launch of Andromeda as an integrated OS in 2007 to their current launch of the smart phone, Pixel, Google’s eye for human use factors are now driving advanced capabilities for business. Competitors like Apple ha...
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SMS a Vital Tool for Customer Service

Short message services (SMS), or business text messaging, is one of the best ways to communicate with customers and employees that provides personal, instantaneous access. Your customers are using mobile devices for business and personal communication in an increasingly virtual work environment, one where purchasing decisions are heavily influenced by SMS communication. Likewise, simple text mess...
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Business Anywhere with Follow Me

Imagine sitting on a beach in some warm location and still being able to run your business effectively. That is the power of our "Follow Me" feature that caters to the busy professional. This is an essential tool that promotes freedom and efficiency while helping to keep you connected to your most important calls. You don’t have to be an on-the-road salesperson to rely on your smartphone to st...
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Our Warmest Wishes for Thanksgiving

To Our Valued Clients: The Thanksgiving Holiday is a good time to reflect with friends and family about the things that matter most. As a part of our family, you are important to us. Thank you for continuing to choose DLS and letting us be a part of your success. All of us here extend our warmest wishes to you and your families for a wonderful Thanksgiving Holiday. Sincerely, Sam Rozen...
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Global Outage – Notice on Service Disruption

Dear Valued Customer, On Tuesday, October 4th at 07:19am CST DLS Internet Services experienced a voice service disruption resulting in busy signals received by callers of many of our client's telephone numbers. Some of the outbound calling may also have been affected for up to 2 hours. This service disruption was a result of a larger nationwide service disruption caused by Level 3 Communication...
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