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Applications

Google’s Android OS Brings Apps and Features to PBX Handsets

Google has been leading the way for decades in technology with their operating system (OS) and has recently begun quietly bridging the feature gap with office phones. From their initial launch of Andromeda as an integrated OS in 2007 to their current launch of the smart phone, Pixel, Google’s eye for human use factors are now driving advanced capabilities for business. Competitors like Apple ha...
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Softphones: A Viable Option?

softphone app on a laptop
Conventional wired telephones in homes are becoming something of an anachronism as people do away with them in favor of mobile devices. Even businesses who traditionally rely on desk phones have migrated to Hosted PBX phone systems and are now integrating softphone solutions into their complete unified communications plan. Softphones are simply a 2D graphic representation of a conventional tele...
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DLS Hosted PBX Offers Human Call Transcription Service

Many professions rely on transcribers. Lawyers use secretaries and paralegals. Doctors and  dentists use provessional transcribers to record diagnosis. News editors right the work of reporters on content and typographical errors. Among others are Novelists, Corporate Officers and Courts... Transcription has been seen by some as a “mundane” task that  should be automated. There are, however, many a...
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DLS Hosted PBX Fax Service: Signing and Notarizing Faxes Without Printing

Like most people I hate to receive a faxed document attached to an email only to print it, sign it and then fax it back. Or worse yet: print, sign, scan and then finally e-fax or e-mail. It just seems like too much work for something that should be done in fewer steps. Fortunately, there are few ways to go completely paperless and save time, toner and paper without paying a dime. In this article ...
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A Word About YOUR Call Recording Storage

Call recording storage is not something most providers often speak of. It is considered an inner working of their infrastructure and usually is not visible to the public eye. Yet it is important for YOU to know that your hosted system is provisioned to record and keep all the calls you want it to. One of the great benefits of switching your business telephony over to Hosted VoIP lies in just how...
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Disruptive Nature of Automated Transcription and Call Indexing

In the past I wrote about the enormous complexities facing developers of speech recognition algorithms. These complexities are what keep seemingly promising new technology from reaching us. However, if history taught us anything, it’s that we, humans, are a creative and a relentless bunch and that sooner or later these technical challenges will be succumb to our ingenuity. Over the last decade we...
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Android As Your Desk Phone

Android gained huge popularity with smartphone manufacturers, so it should come as no surprise that the desk phones featuring Android operating platform would start appearing. Lots of companies have been rumored to be working on Android tablets this year in the wake of the iPad 3 launch. What we haven’t heard much of until now is an Android-based desktop handset. Some have recently begun working ...
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