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Routing Tree

In the Event of Emergency: Dial V-o-I-P for VoIP

Mainland Florida and the Florida Keys Brew a Storm. As summer officially winds down, people in the Northeast are trying to soak in the tailwinds of the last-minute sun, with September nearing its end. For stragglers who may have missed out on the seasonal sunbursts of July and August, this means heading to the nearest tanning salon before the leaves of autumn begin to fall. For many businesses th...
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DLS Adds Value with MarySaysItAll Voice Services

Mary Koss photo voice talent agency
DLS Internet Services (DLS) announces a partnership agreement with premier voice talent, Mary Koss, owner and principal talent of MarySaysItAllTM audio services, to provide digital voice recording services to our Hosted PBX customers. MarySaysItAllTM is an independent voice contractor specializing in digitally recorded vocal marketing for businesses, including website greetings, mobile app voic...
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DLS Hosted PBX 5.0 Release announcement

Dear Valued Client, The DLS hosted PBX services you have been enjoying will soon bring even more value to your business. We continue to look for ways to improve our products and services based on your feedback. Today I am pleased to announce the launch of the 5th major release of the DLS Hosted PBX. This release includes a number of significant enhancements to Queues, Faxing, Conferencing, V...
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Anatomy of the PBX phone system

There are a lot of terms we use in the telephony world that most people don’t fully understand, even if they throw them about with abandon. This is not because those people are dumb or ignorant. Rather, it’s simply because the telephony world is filled with jargon and “alphabet soup” terminology that can make really simple systems seem much more complex than they actually are. PBX vendors...
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How Can You Best Implement PBX Automation?

Introducing automation to your organization’s phone system will either be one of the wisest decisions you’ve ever made, or a potential debacle, depending on how well you implement the following best practices. Get Everyone Involved Even though it’s tempting to program auto attendant, routing tree and the flow of your callcenter without soliciting input from the rest of your organizatio...
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