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In the Event of Emergency: Dial V-o-I-P for VoIP

Mainland Florida and the Florida Keys Brew a Storm. As summer officially winds down, people in the Northeast are trying to soak in the tailwinds of the last-minute sun, with September nearing its end. For stragglers who may have missed out on the seasonal sunbursts of July and August, this means heading to the nearest tanning salon before the leaves of autumn begin to fall. For many businesses th...
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Call Routing Rescue for Business

Hold Message Hell cartoon
Call routing for your business is critical to retaining happy customers and doing it the right way increases your satisfaction ratings. What could possibly be worse than getting stuck in Answering Machine Hell when you're trying to call a business to secure a service or purchase a product? Well, the truth is, a fast busy tone or endless ringing without an answer is much worse. Customers rightfull...
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Legal Firms can get more from VoIP systems

Modern VoIP systems are powerful communications tools. They help streamline workflows, improve client satisfaction and curb costs. In order to capitalize on the initial VoIP investment and get the most value possible, you must know your voip systems capabilities and understand how to use its tools properly. Most professionals focus keenly on their field with little or no thought about communicat...
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DLS Helps Best, Vanderlaan & Harrington Maintain a Commitment to Their Clients

This renowned law firm in Chicago needed a communications system that offered reliability, helped manage costs and offered easy administration to help them get the most value from their solution. Best, Vanderlaan & Harrington is a firm of trial attorneys with a reputation for excellence and dedication to their clients. Their partners rank among the best attorneys in the country by peer nomi...
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The VoIP Market’s Gotten a Lot Tougher for the Little Guy (Pt 2)

In many ways, VoIP regulations and taxes favor larger corporations, in both financial and structural ways. The Price Competition Factor- Who Pays the Bill? As VoIP services find themselves increasingly taxed at the State and Federal level, there’s a big question of who, exactly, will pay for these taxes, and how these tax increases will affect competition between large providers and small provid...
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Can Your IT Department Handle the Switch to VoIP on Their Own? (Pt 2)

While the desire to physically own and control the technology utilized in your organization’s telephony system is understandable it isn’t particularly easy to dismantle. The fact of the matter is it’s better to focus your organization’s space, resources and attention on the work your employees perform and not on optimizing and maintaining the infrastructure that keeps the lights on and the phone l...
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Can Your IT Department Handle the Switch to VoIP on Their Own? (Pt 1)

One of the benefits of switching to VoIP telephony solution is the organizational flexibility it provides you. Now, “organizational flexibility” can mean a lot of things, especially when it comes to current generation telephony technology. Organization flexibility can refer to the fact VoIP telephony provides you with a considerably easier time changing the size and scope of your organization, inc...
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